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# FairEmail - Support
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Bei Fragen, machen Sie sich zu erst mit dem Bereich "häufig gestellte Fragen" vertraut. [At the bottom](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support), you can find out how to ask other questions, request features, and report bugs.
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Bei Fragen, machen Sie sich zu erst mit dem Bereich "häufig gestellte Fragen" vertraut. [ Unten ](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support), Können Sie herausfinden, wie Sie andere Fragen stellen, Funktionen anfragen und Fehler melden können.
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Wenn Sie eine Frage haben, überprüfen Sie bitte zuerst die nachstehenden häufig gestellten Fragen (FAQ). [Ganz unten erfahren Sie](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support), wie Sie weitere Fragen stellen, Funktionen anfordern und Fehler melden können.
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@@ -18,7 +18,7 @@ Wenn Sie eine Frage haben, überprüfen Sie bitte zuerst die nachstehenden häuf
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In most cases, the quick setup wizard will be able to automatically identify the correct configuration.
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If the quick setup wizard fails, you'll need to manually set up an account (to receive email) and an identity (to send email). For this you'll need the IMAP and SMTP server addresses and port numbers, whether SSL/TLS or STARTTLS should be used and your username (mostly, but not always, your email address) and your password.
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Wenn der Schnelleinrichtungs-Assistent fehlschlägt, müssen Sie manuell ein Konto (für den Empfang von E-Mails) und eine Identität (für den Versand von E-Mails) einrichten. For this you'll need the IMAP and SMTP server addresses and port numbers, whether SSL/TLS or STARTTLS should be used and your username (mostly, but not always, your email address) and your password.
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Searching for *IMAP* and the name of the provider is mostly sufficient to find the right documentation.
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@@ -469,7 +469,7 @@ Some people ask:
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If you use the Play store or GitHub version of FairEmail, you can use the quick setup wizard to easily setup a Gmail account and identity. The Gmail quick setup wizard is not available for third party builds, like the F-Droid build because Google approved the use of OAuth for official builds only.
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If you don't want to use or can't use an on-device Google account, for example on recent Huawei devices, you can either enable access for "less secure apps" and use your account password (not advised) or enable two factor authentication and use an app specific password. To use a password you'll need to set up an account and identity via the manual setup instead of via the quick setup wizard.
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Wenn Sie kein Gmail-Konto auf dem Gerät verwenden möchten oder können, z. B. auf neueren Huawei-Geräten, können Sie entweder den Zugriff für „weniger sichere Apps” aktivieren und Ihr Kontenpasswort verwenden (nicht empfohlen) oder die Zwei-Faktor-Authentifizierung aktivieren und ein appspezifisches Passwort verwenden. To use a password you'll need to set up an account and identity via the manual setup instead of via the quick setup wizard.
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**Important**: sometimes Google issues this alert:
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@@ -710,7 +710,9 @@ You can decode S/MIME signatures, etc, [here](https://lapo.it/asn1js/).
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*pretty Easy privacy*
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There is still [no approved standard](https://tools.ietf.org/id/draft-birk-pep-00.html) for pretty Easy privacy (p≡p) and hardly anyone uses this. Nevertheless, FairEmail can properly decode incoming p≡p messages since version 1.1519.
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There is still [no approved standard](https://tools.ietf.org/id/draft-birk-pep-00.html) for pretty Easy privacy (p≡p) and not many people are using it.
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However, FairEmail can send and receive PGP encrypted messages, which are compatible with p≡p. Also, FairEmail understands incoming p≡p messages since version 1.1519, so the encrypted subject will be shown and the embedded message text will be shown more nicely.
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<br />
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@@ -896,17 +898,17 @@ The error *... **Authentication failed** ...* or *... AUTHENTICATE failed ...* l
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If needed, you can update a password in the account settings: navigation menu (left side menu), tap *Settings*, tap *Manual setup and more options*, tap *Accounts* and tap on the account. Changing the account password will in most cases automatically change the password of related identities too. If the account was authorized with OAuth via the quick setup wizard instead of with a password, you can run the quick setup wizard again and tick *Authorize existing account again* to authenticate the account again. Note that this requires a recent version of the app.
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Der Fehler *… Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. Please see [this FAQ](#user-content-faq88) about how to set up a Yahoo account.
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The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. Please see [this FAQ](#user-content-faq88) about how to set up a Yahoo account.
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The message *... +OK ...* likely means that a POP3 port (usually port number 995) is being used for an IMAP account (usually port number 993).
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The errors *... invalid greeting ...*, *... requires valid address ...* and *... Parameter to HELO does not conform to RFC syntax ...* can likely be solved by changing the advanced identity setting *Use local IP address instead of host name*.
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The error *... Couldn't connect to host ...* means that there was no response from the email server within a reasonable time (20 seconds by default). Mostly this indicates internet connectivity issues, possibly caused by a VPN or by a firewall app. You can try to increase the connection timeout in the connection settings of FairEmail, for when the email server is really slow.
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Der Fehler *… Couldn't connect to host ...* means that there was no response from the email server within a reasonable time (20 seconds by default). Mostly this indicates internet connectivity issues, possibly caused by a VPN or by a firewall app. You can try to increase the connection timeout in the connection settings of FairEmail, for when the email server is really slow.
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Der Fehler *… Connection refused ...* means that the email server or something between the email server and the app, like a firewall, actively refused the connection.
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Der Fehler *… Network unreachable ...* means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only.
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The error *... Network unreachable ...* means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only.
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The error *... Host is unresolved ...*, *... Unable to resolve host ...* or *... No address associated with hostname ...* means that the address of the email server could not be resolved into an IP address. This might be caused by a VPN, ad blocking or an unreachable or not properly working (local) [DNS](https://en.wikipedia.org/wiki/Domain_Name_System) server.
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@@ -1620,9 +1622,9 @@ The price of the few pro features is too low, lower than the price of most simil
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<a name="faq67"></a>
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**(67) How can I snooze conversations?**
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Multiple select one of more conversations (long press to start multiple selecting), tap the three dot button and select *Snooze ...*. Alternatively, in the expanded message view use *Snooze ...* in the message three-dots 'more' menu or the timelapse action in the bottom action bar. Select the time the conversation(s) should snooze and confirm by tapping OK. The conversations will be hidden for the selected time and shown again afterwards. You will receive a new message notification as reminder.
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Multiple select one of more conversations (long press to start multiple selecting), tap the three dot button and select *Snooze ...*. Alternatively, in the expanded message view use *Snooze ...* in the message three-dots 'more' menu or the time-lapse action in the bottom action bar. Select the time the conversation(s) should snooze and confirm by tapping OK. The conversations will be hidden for the selected time and shown again afterwards. You will receive a new message notification as reminder.
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It is also possible to snooze messages with [a rule](#user-content-faq71).
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It is also possible to snooze messages with [a rule](#user-content-faq71), which will also allow you to move messages to a folder to let them be auto snoozed.
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You can show snoozed messages by unchecking *Filter out* > *Hidden* in the three dot overflow menu.
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@@ -1630,6 +1632,8 @@ You can tap on the small snooze icon to see until when a conversation is snoozed
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By selecting a zero snooze duration you can cancel snoozing.
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Third party apps do not have access to the Gmail snoozed messages folder.
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<br />
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<a name="faq68"></a>
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