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Updated FAQ
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# FairEmail support
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If you have a question, please check the following frequently asked questions first. [At the bottom](#user-content-get-support), you can find out how to ask other questions, request features, and report bugs.
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[<img src="https://github.com/M66B/FairEmail/raw/master/app/src/main/resExtra/drawable/language_de.png" /> Deutsch](https://github.com/M66B/FairEmail/blob/master/docs/FAQ-de-rDE.md)<br /> [<img src="https://github.com/M66B/FairEmail/raw/master/app/src/main/resExtra/drawable/language_fr.png" /> Français](https://github.com/M66B/FairEmail/blob/master/docs/FAQ-fr-rFR.md)<br /> [<img src="https://github.com/M66B/FairEmail/raw/master/app/src/main/resExtra/drawable/language_es.png" /> Español](https://github.com/M66B/FairEmail/blob/master/docs/FAQ-es-rES.md)<br /> [<img src="https://github.com/M66B/FairEmail/raw/master/images/outline_translate_black_24dp.png" /> Other languages](https://github.com/M66B/FairEmail/blob/master/docs/)
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Wenn Sie eine Frage haben, überprüfen Sie bitte zuerst die nachstehenden häufig gestellten Fragen (FAQ). [Ganz unten erfahren Sie](#user-content-get-support), wie Sie weitere Fragen stellen, Funktionen anfordern und Fehler melden können.
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If you have a question, please check the following frequently asked questions first. [At the bottom](#user-content-get-support), you can find out how to ask other questions, request features, and report bugs.
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## Index
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@@ -30,7 +30,7 @@ For authorizing:
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* Gmail / G suite, see [question 6](#user-content-faq6)
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* Outlook / Live / Hotmail, see [question 14](#user-content-faq14)
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* Office 365, see [question 14](#user-content-faq156)
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* Office 365, see [question 156](#user-content-faq156)
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* Microsoft Exchange, see [question 8](#user-content-faq8)
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* Yahoo, AOL and Sky, see [question 88](#user-content-faq88)
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* Apple iCloud, see [question 148](#user-content-faq148)
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@@ -494,7 +494,9 @@ This Google security check is triggered more often with *less secure apps* enabl
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Please see [this FAQ](#user-content-faq111) on why only on-device accounts can be used.
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Note that an app specific password is required when two factor authentication is enabled.
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Note that an app specific password is required when two factor authentication is enabled. After enabling two factor authentication there will be this error message:
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*[ALERT] Application-specific password required: https://support.google.com/mail/accounts/answer/185833 (Failure)*
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<br />
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@@ -522,7 +524,7 @@ When "less secure apps" is not enabled, you'll get the error *Authentication fai
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<br />
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*General*
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*Općenito*
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You might get the alert "*Please log in via your web browser*". This happens when Google considers the network that connects you to the internet (this could be a VPN) to be unsafe. This can be prevented by using the Gmail quick setup wizard or an app specific password.
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@@ -608,7 +610,7 @@ Communication with email servers is always encrypted, unless you explicitly turn
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<br />
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*General*
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*Općenito*
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Please [see here](https://en.wikipedia.org/wiki/Public-key_cryptography) about how public/private key encryption works.
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@@ -711,7 +713,7 @@ Please see [here](https://support.google.com/pixelphone/answer/2844832?hl=en) ho
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The use of expired keys, inline encrypted/signed messages and hardware security tokens is not supported.
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If you are looking for a free (test) S/MIME certificate, see [here](http://kb.mozillazine.org/Getting_an_SMIME_certificate) for the options. Please be sure to [read this first](https://davidroessli.com/logs/2019/09/free-smime-certificates-in-2019/#update20191219) if you want to request an S/MIME Actalis certificate. If you are looking for a cheap S/MIME certificate, I had a good experience with [Certum](https://www.certum.eu/en/smime-certificates/).
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If you are looking for a free (test) S/MIME certificate, see [here](http://kb.mozillazine.org/Getting_an_SMIME_certificate) for the options. Please be sure to [read this first](https://davidroessli.com/logs/2019/09/free-smime-certificates-in-2019/#update20191219) if you want to request an S/MIME Actalis certificate.
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How to extract a public key from a S/MIME certificate:
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@@ -778,7 +780,7 @@ This will result in searching like this:
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Search expressions can be used for searching on the device via the search index and for searching on the email server, but not for searching on the device without search index for performance reasons.
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Searching on the device is a free feature, using the search index and searching on the server is a pro feature.
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Searching on the device is a free feature, using the search index and searching on the server is a pro feature. Note that you can download as many messages to your device as you like. The easiest way is to use the menu item *Fetch more messages* in the three-dots menu of the start screen.
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<br />
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@@ -946,6 +948,8 @@ The warning *... Unsupported encoding ...* means that the character set of the m
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The error *... Login Rate Limit Hit ...* means that there were too many login attempts with an incorrect password. Please double check your password or authenticate the account again with the quick setup wizard (OAuth only).
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The error *... NO mailbox selected READ-ONLY ...* indicates [this Zimbra problem](https://sebastian.marsching.com/wiki/Network/Zimbra#Mailbox_Selected_READ-ONLY_Error_in_Thunderbird).
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Please [see here](#user-content-faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...*
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Please [see here](#user-content-faq127) for the error *... Syntactically invalid HELO argument(s) ...*.
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@@ -1000,16 +1004,18 @@ The authorization of Gmail accounts setup with the quick wizard needs to be peri
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In case of errors it is possible to authorize/restore a Gmail account again via the Gmail quick setup wizard.
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The error *... Authentication failed ... Account not found ...* means that a previously authorized Gmail account was removed from the device.
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The error *... Provjera autentičnosti nije uspjela ... Account not found ...* means that a previously authorized Gmail account was removed from the device.
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The errors *... Authentication failed ... No token ...* means that the Android account manager failed to refresh the authorization of a Gmail account.
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The errors *... Provjera autentičnosti nije uspjela ... No token ...* means that the Android account manager failed to refresh the authorization of a Gmail account.
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The error *... Authentication failed ... network error ...* means that the Android account manager was not able to refresh the authorization of a Gmail account due to problems with the internet connection
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The error *... Authentication failed ... Invalid credentials ...* could be caused by changing the account password or by having revoked the required account/contacts permissions. In case the account password was changed, you'll need to authenticate the Google account in the Android account settings again. In case the permissions were revoked, you can start the Gmail quick setup wizard to grant the required permissions again (you don't need to setup the account again).
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The error *... Provjera autentičnosti nije uspjela ... Invalid credentials ...* could be caused by changing the account password or by having revoked the required account/contacts permissions. In case the account password was changed, you'll need to authenticate the Google account in the Android account settings again. In case the permissions were revoked, you can start the Gmail quick setup wizard to grant the required permissions again (you don't need to setup the account again).
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The eror *... ServiceDisabled ...* might be caused by enrolling in the [Advanced Protection Program](https://landing.google.com/advancedprotection/): "*To read your email, you can (must) use Gmail - You won’t be able to use your Google Account with some (all) apps & services that require access to sensitive data like your emails*", see [here](https://support.google.com/accounts/answer/7519408?hl=en&ref_topic=9264881).
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The error *... 334 ... OAUTH2 asked for more ...* probably means that the account needs to be authorized again, which you can do with the quick setup wizard in the settings.
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When in doubt, you can ask for [support](#user-content-support).
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<br />
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@@ -1017,7 +1023,7 @@ When in doubt, you can ask for [support](#user-content-support).
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<a name="faq23"></a>
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**(23) Why do I get alert ... ?**
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*General*
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*Općenito*
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Alerts are warning messages sent by email servers.
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@@ -1092,9 +1098,9 @@ Embedded image:
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Broken image:
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Defektna slika:
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Note that downloading external images from a remote server can be used to record you did see a message, which you likely don't want if the message is spam or malicious.
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@@ -1226,7 +1232,7 @@ The Gmail app shows images by default by downloading the images through a Google
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You can show images and original messages by default for trusted senders on a case-by-case basis by checking *Do not ask this again for ...*.
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If you want to reset the default *Open with* apps, please [see here](https://www.androidauthority.com/how-to-set-default-apps-android-clear-621269/).
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If you want to reset the default *Open with* apps, please [see here](https://support.google.com/pixelphone/answer/6271667).
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<br />
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@@ -1707,10 +1713,10 @@ You can disable a rule and you can stop processing other rules after a rule has
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The following rule conditions are available:
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* Sender contains or sender is contact
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* Recipient contains
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* Subject contains
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* Primatelj sadrži
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* Predmet sadrži
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* Has attachments (optional of specific type)
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* Header contains
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* Zaglavlje sadrži
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* Absolute time (received) between (since version 1.1540)
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* Relative time (received) between
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@@ -1737,13 +1743,13 @@ You can select one of these actions to apply to matching messages:
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* No action (useful for *not*)
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* Mark as read
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* Mark as unread
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* Hide
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* Suppress notification
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* Snooze
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* Add star
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* Sakrij
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* Potisni obavijest
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* Utišaj
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* Dodaj zvjezdicu
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* Set importance (local priority)
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* Add keyword
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* Move
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* Dodaj ključnu riječ
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* Premjesti
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* Copy (Gmail: label)
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* Answer/forward (with template)
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* Text-to-speech (sender and subject)
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@@ -1755,7 +1761,7 @@ Rules are applied directly after the message header has been fetched, but before
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If you want to forward a message, consider to use the move action instead. This will be more reliable than forwarding as well because forwarded messages might be considered as spam.
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Since message headers are not downloaded and stored by default to save on battery and data usage and to save storage space it is not possible to preview which messages would match a header rule condition.
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Since message headers are not downloaded and stored by default to save on battery and data usage and to save storage space it is by default not possible to preview which messages would match a header rule condition. You can enable downloading message headers in the connection settings and check headers conditions anyway (since version 1.1599).
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Some common header conditions (regex):
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@@ -1865,7 +1871,7 @@ To enable/disable a specific account:
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(adb shell) am start-foreground-service -a eu.faircode.email.DISABLE --es account Gmail
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```
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Note that disabling an account will hide the account and all associated folders and messages.
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Note that disabling an account will hide the account and all associated folders and messages. From version 1.1600 an account will be disabled/enabled by setting the account to manual/automatic sync, so the folders and messages keep being accessible.
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To set the poll interval:
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@@ -2205,7 +2211,7 @@ So, you don't have to disable this option if you don't have an EU SIM or are not
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<a name="faq106"></a>
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**(106) Which launchers can show a badge count with the number of unread messages?**
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Please [see here](https://github.com/leolin310148/ShortcutBadger#supported-launchers) for a list of launchers which can show the number of unread messages.
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Please [see here](https://github.com/leolin310148/ShortcutBadger#supported-launchers) for a list of launchers which can show the number of unread messages. Standard Android [does not support this](https://developer.android.com/training/notify-user/badges).
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Note that Nova Launcher requires Tesla Unread, which is [not supported anymore](https://forum.xda-developers.com/android/general/bad-news-tesla-unread-devoloper-t3920415).
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@@ -2281,6 +2287,8 @@ OAuth for Gmail is supported via the quick setup wizard. The Android account man
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OAuth for Outlook/Office 365, Yahoo, Mail.ru and Yandex is supported via the quick setup wizard.
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The OAuth [jump page](https://oauth.faircode.eu/) exists for when [Android App Links](https://developer.android.com/training/app-links/verify-site-associations) are not available, for example when using a non Play store version of the app, or do not work for some reason.
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<br />
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<a name="faq112"></a>
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@@ -2453,6 +2461,12 @@ For some background, see for [this Wikipedia article](https://en.wikipedia.org/w
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<br />
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*Translate button (version 1.1600+)*
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Please see [this FAQ](#user-content-faq167) about how to configure DeepL.
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<br />
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<a name="faq126"></a>
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**(126) Can message previews be sent to my wearable?**
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@@ -2696,17 +2710,17 @@ Voice notes will automatically be attached.
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<a name="faq145"></a>
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**(145) How can I set a notification sound for an account, folder or sender?**
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Account:
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Račun:
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* Enable *Separate notifications* in the advanced account settings (Settings, tap Manual setup, tap Accounts, tap account, tap Advanced)
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* Long press the account in the account list (Settings, tap Manual setup, tap Accounts) and select *Edit notification channel* to change the notification sound
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Folder:
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Mapa:
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* Long press the folder in the folder list and select *Create notification channel*
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* Long press the folder in the folder list and select *Edit notification channel* to change the notification sound
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Sender:
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Pošiljatelj:
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* Open a message from the sender and expand it
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* Expand the addresses section by tapping on the down arrow
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@@ -2913,6 +2927,10 @@ Updating once a week will probably be sufficient, please see [here](https://gith
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Permanent deletion means that messages will *irreversibly* be lost, and to prevent this from happening accidentally, this always needs to be confirmed. Even with a confirmation, some very angry people who lost some of their messages through their own fault contacted me, which was a rather unpleasant experience :-(
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Since version 1.1601 it is possible to disable confirmation of permanent deletion of individual messages.
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Note that the POP3 protocol can download messages from the inbox only. So, deleted messages cannot be uploaded to the inbox again. This means that messages can only be permanently deleted when using a POP3 account.
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Advanced: the IMAP delete flag in combination with the EXPUNGE command is not supportable because both email servers and not all people can handle this, risking unexpected loss of messages. A complicating factor is that not all email servers support [UID EXPUNGE](https://tools.ietf.org/html/rfc4315).
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From version 1.1485 it is possible to temporarily enable debug mode in the miscellaneous settings to disable expunging messages. Note that messages with a *\Deleted* flag will not be shown in FairEmail.
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@@ -3023,6 +3041,20 @@ To prevent these issues, snoozing is done locally on the device by hiding the me
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<br />
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<a name="faq167"></a>
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**(167) How can I use DeepL?**
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1. Enable [experimental features](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-faq125) in the miscellaneous settings
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1. [Subscribe to](https://www.deepl.com/pro#developer) the DeepL API Free or Pro plan (credit card required)
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1. [Copy](https://www.deepl.com/pro-account/plan) the authentication key
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1. In the message composer tap on the faint translate button (文A), select *Configure* and paste the key
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You might want to read the [privacy policy](https://www.deepl.com/privacy/) of DeepL.
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This feature requires an internet connection and is not available in the Play store version.
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<br />
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<h2><a name="get-support"></a>Get support</h2>
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FairEmail is supported on Android smartphones and tablets and ChromeOS only.
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Reference in New Issue
Block a user